Return and Replacement Policy

At Vamora, customer satisfaction is our priority. As all our products are customized and made-to-order, we do not offer returns or refunds. However, we understand that product quality issues can arise, and we are committed to resolving them through a replacement process under specific conditions.

Replacement Policy

1. Eligibility for Replacement
   We offer replacements only for products with quality issues such as:
   - Defective or damaged items received.
   - Incorrect product delivered (size, design, or color mismatch).
2. Conditions for Replacement
   - A replacement request must be submitted within 2 days of receiving the product.
   - To process your request, you must provide:
     • A clear unboxing video showing the product's condition upon opening.
     • Photos of the damaged or defective product.
3. How to Request a Replacement
   Email your replacement request to vamora.co.in@gmail.com with:
   - Your order number.
   - Unboxing video and photos as proof.
   - A brief description of the issue.
4. Replacement Process
   - Once your request is reviewed and approved, we will arrange for a replacement product to be shipped to you.
   - Replacements are subject to stock availability of the same design and size. If unavailable, you may be offered an alternative product of similar value.
5. Non-Eligibility for Replacement
   - Products without unboxing video proof or photos.
   - Issues reported after 2 days of delivery.
   - General dissatisfaction with customization, as the product is made-to-order.

For further queries or concerns, feel free to email us at vamora.co.in@gmail.com.

Thank you for choosing Vamora!